Refund Policy

At WS Tours, we aim to provide reliable and transparent transfer and guided services. Since our operations involve vehicle reservations, scheduling, and driver or guide allocations, the following policy applies to all refund and cancellation requests:

Cancellations by Customer: Cancellations made at least 24 to 48 hours prior to the scheduled service time may be eligible for a full or partial refund, minus any non-refundable transaction or administrative fees. Cancellations requested less than 24 hours before the service, or no-shows at the designated pickup location, are non-refundable.

• Weather & Park Closures: Should severe weather conditions or official park authority decisions result in full trail or park closures, we will work with you to reschedule your tour. If rescheduling is not feasible, a full or partial refund for the impacted service will be evaluated.

• Border Crossings & Documentation: Passengers are responsible for ensuring they possess all valid passports, visas, and entry documentation for border crossings (Brazil, Argentina, and Paraguay). WS Tours is not liable for service delays, missed itineraries, or entry denials by immigration authorities, and refunds will not be issued in such events.

• Refund Process: Approved refunds will be processed using the original payment method within a standard window of business days, subject to processing times by payment gateways or card issuers.